The audit also says policies are outdated and not always followed, and there’s a lack of basic field training for officers. It lists a number of weak points in the department.
“...[A]bsence of governing policy, not adhering to the best practices of the profession in critical areas of law enforcement delivery, terms of collective bargaining agreements, and other factors represent a systemic contribution to physical, financial, and reputational risk to the police department and city.”
“This lone issue permeated virtually every topic discussed and was projected as the bane for everything the agency was attempting to accomplish but could not,” the report says. The consultants found patrol officers’ workload “so demanding” that tasks such as traffic enforcement are “virtually non-existent.”
The report says the city’s collective bargaining agreements with its police unions provide “generous annual leave allocation” and ensure that officers continue to work in positions that could be given to civilians, challenging the police department’s “effectiveness and efficiency.” MRI’s consultants were “astounded” at the lack of basic field training for Holyoke police officers. The audit describes such training as “the most important stage in the process of becoming a self-reliant police officer within the community.” Annual training on the use of Tasers and pepper spray was also lacking, the report said. And police administrators told the MRI team that they did not have enough ammunition left this fiscal year to re-qualify all members of the department.
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