“We know all too well this won't solve every complaint, but it does present those who were kicked off the site or waited hours a chance to shake it off and try again,' Attorney General Josh Shapiro wrote on Twitter.
Shapiro, along with the attorney generals in Nevada and Tennessee, has launched investigations into Ticketmaster after millions of fans waited in hours-long queues over a span of two days and left without tickets. Swift also spoke out
in support of her fans on social media, saying, "We've been doing this for decades together and over the years, I've brought so many elements of my career in house. I've done this SPECIFICALLY to improve the quality of my fans' experience by doing it myself with my team who care as much about my fans as I do," she wrote.
According to Ticketmaster, Taylor Swift's team requested the vendor create an additional opportunity for fans to purchase tickets. If opportunity is a chance to request tickets and emails notifying eligible fans were sent out on Monday, Ticketmaster says.
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