AT&T Inc.’s chief executive apologized on Sunday for an hours-long nationwide service outage that affected many of its wireless customers last week, and said...
AT&T Inc.’s chief executive apologized on Sunday for an hours-long nationwide service outage that affected many of its wireless customers last week, and said it will credit the accounts of some of those affected as compensation.“We let down many of our customers, including many of you and your families. For that, we apologize,” he said.
Stankey did not specify how widespread the outage was, but said about 25% of its customers were not able to access the network starting around 6 a.m. Eastern, with service fully restored by early afternoon.
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