Asus further outlines how it's improving its RMA process in follow-up to initial tone-deaf response: 'we are committed to doing better'

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Asus further outlines how it's improving its RMA process in follow-up to initial tone-deaf response: 'we are committed to doing better'
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Jacob earned his first byline writing for his own tech blog. From there, he graduated to professionally breaking things as hardware writer at PCGamesN, and would go on to run the team as hardware editor.

Asus has outlined how it will update its repair service for faulty products, in another response to customer outcry about its poor service.

This follows a previous statement on the concerns of customers, which could barely be considered any admission of fault. If you aren't familiar with the original case against Asus, it began through reports from customers across Reddit and to YouTube channel GamersNexus which suggested they were experiencing problems returning products to the company for repair or replacement.

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