Asian Hospital and Medical Center wins big at Hospital Management Asia Awards 2023 in Malaysia • BusinessMirror

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Asian Hospital and Medical Center wins big at Hospital Management Asia Awards 2023 in Malaysia • BusinessMirror
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Asian Hospital and Medical Center (AHMC) bagged the Excellence Award for its initiative to improve the discharge process for inpatients at the Hospital Management Asia Awards (HMA) 2023 held in Kuala Lumpur, Malaysia on September 6, 2023. Titled “Innovate to Accelerate: Improving the Turnaround Time for Inpatient Discharge Process using Lean Six Sigma Methodologies,” the

On hand to receive the award were, from left, Arvin Mark T. Pascual, Associate Director for Quality Management Group; Dr. Jose M. Acuin, Chief Medical Officer; Jaquelyn M. Mangurali, Assistant Manager for Patient Navigation; Maybel S. Raymundo, Senior Manager for Business Office Department; Ma. Raquel Dagami. Manager of Nursing Operations Support; and Justin Matthew C. Samar, Manager of Quality Improvement Sciences.

On hand to receive the award were Dr. Jose M. Acuin, Chief Medical Officer; Arvin Mark T. Pascual, Associate Director for Quality Management Group; Maybel S. Raymundo, Senior Manager for Business Office Department; Justin Matthew C. Samar, Manager of Quality Improvement Sciences; Ma. Raquel Dagami, Manager of Nursing Operations Support; and Jaquelyn M. Mangurali, Assistant Manager for Patient Navigation.

“The goal was to reduce discharge time to less than four hours using Lean Six Sigma Principles. Using the DMAIC phase, we systematically addressed the causes and enhanced the process,” Samar pointed out.“Billing initiatives improved different discharging processes by communication with payors and additional staffing in the nursing floors,” said Santiago, adding that the turnaround time for discharging inpatients had reached their four-hour goal.

“Over time, these enhanced processes will contribute to better performance and outcomes, including long-term benefits that positively impact revenue,” they said.

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