For passengers who are booked with Southwest Airlines this week, the much-needed conclusion to the carrier’s troubles is still several agonizing days away.
Meanwhile, the airline's decision to enact"operational emergency" staffing procedures last week at the airport in Denver as a massive winter storm bore down hints at a tangle of factors contributing to the airline's operational crisis.
Denver International Airport has announced plans to conduct after-action reviews with the airport's three major carriers -- Frontier, Southwest and United -- to learn from the disruptions while the situation is still fresh.Meanwhile, an official for the union representing Southwest pilots said they expect to have their flight schedules almost back to normal by the end of the work week.
As of 7 p.m. ET Wednesday, Southwest had canceled only 39 flights for Friday , according to flight tracking website FlightAware.Canceled Southwest Airlines flights are displayed on an information board at Oakland International Airport on Tuesday.Of the 2,888 cancellations already logged for Wednesday flights departing within, to or out of the United States as of 7 p.m. ET, some 2,509 of them are operated by Southwest, according to FlightAware.
"We have not had staffing issues at any station across our operation and commend our People for the valiant work they are doing," Perry said.Other US airlines that are flying in the same weather conditions have since recovered from the storm disruptions.on some routes served by Southwest Airlines to make their flights more accessible to stranded passengers.
"From what I can tell, Southwest is unable to locate even where their own crews are, let alone their own passengers, let alone baggage," said Buttigieg, adding that he also spoke with leaders of the airline's unions representing flight attendants and pilots. He said with large numbers of airplanes and flight crews"out of position" in dozens of cities, the airline decided to"significantly reduce our flying to catch up."
"I also recommend checking Amtrak to see if any available trains are going to your destination," he said. A person walks through luggage piled up around an unmoving baggage carousel inside the Southwest Airlines terminal at St. Louis Lambert International Airport on Wednesday..Southwest says this will be sorted by next week. So what should people booked with Southwest a week from now do?
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