As Gmail messages vanish into the ether, Google insiders provide the fix for email senders—here’s what you need to know.
Having seen, or rather not, messages to Gmail users disappearing into the ether for more than 12 months, one Forbes.com reader reached out in desperation for help. If you are suffering from a similar disappearing Gmail email issue, here’s how to fix it straight from the insiders at Google itself., one reader thought they would reach out to me as I mentioned a Google insider had helped with advice for Gmail users.
“If I email more than two Gmail accounts,” the reader said, “the Gmail users do not receive the email.” Others included in the email but not using Gmail do receive the email, however. There were “no error messages, nothing,” the reader continued, “the email disappears into the ether—usually I can email single Gmail users, but not always.”Once again, I chatted with Google spokesperson Ross Richendrfer, who deals with all things Gmail and workspace security and privacy.
To get to the bottom of the problem, what Richendrfer and the Google Gmail experts really needed was sight of the sending domain in question and an example of the emails that are not getting delivered to Gmail recipients. I approached the reader to ask if this was possible, and they gladly gave their consent. Armed with this information, I went back to Google.
Sender Policy Framework allows your mail server to determine if an email that claims to be from a specific domain actually does come from a host that is authorized by way of the Domain Name System record. DKIM has the same goal, but approaches it from the direction of a digital signature, well, a hash value attached to the email message itself and encrypted with a private key.
Email Email Security Gmail Help Gmail Advice Google Fixes Gmail Problem Why Are My Gmail Messages Disappearing Gmail Authentication DKIM DMARC
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