SINGAPORE: The “very high” commission fees charged by food delivery platforms are eating into the already-thin profits of food and beverage (F&B) ...
SINGAPORE: The “very high” commission fees charged by food delivery platforms are eating into the already-thin profits of food and beverage businesses, said an industry group as it called for these fees to be cut during the COVID-19 pandemic and in the longer run.
In recent years, willingness from consumers to pay for convenience has whetted a growing appetite for meal deliveries in Singapore, spurring the growth of platforms such as foodpanda and Deliveroo. Speaking on Apr 7 during the Budget debate, Ms Foo urged delivery platforms to do their part by reviewing commission models so as to “foster more equitable sharing of costs and benefits”.
“In some cases, the commission fees exceed the hawker's profit margins!" he remarked in an entry on the labour movement’s blog on Apr 4, adding that a lower fee would nudge more hawkers to sign up.Asked if they would lower their commission rates, the three biggest food delivery players in Singapore – foodpanda, Deliveroo and GrabFood – would only say they have various measures to help F&B businesses cope with the COVID-19 fallout.
GrabFood is waiving commission fees for self pick-up orders during the circuit breaker period and its other measures include creating a “Local Heroes” icon on its homepage to help increase the visibility of single-outlet F&B places.Such measures do little to alleviate the woes of F&B operators, said restaurateur Loh Lik Peng who described them as “tactical promotions” to capture market share.
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