The live music business is booming, but critics say the process of buying tickets online comes with added fees and competition from scalpers.
Online ticket sales for music events grossed more than 33 billion dollars in 2023, according to estimates from Statista Market Insights, but critics say that process comes with added fees — as well as competition from bots.
"In person, you can actually see how many people are buying tickets," said Meredith Richter, who was in line almost three hours before the box office opened. "It's really upsetting when resellers get the tickets first and fans don't have the opportunity to get them," said Xavier Barrios.
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