For many restaurants that experienced labor shortages during the pandemic, robots could be the answer to labor concerns down the line.
In the near future, restaurant guests could see a robot take their order, make the meal and charge them for it, too.implements a robot to assemble customers' burrito bowls, it has both restaurants and customers alike asking how the industry will navigate the rise of automation technology.
"We believe that automation will enable us to elevate the quality and integrity of our food, while also providing a faster and more convenient experience for our customers, and a better, more dynamic job for our team members," Jonathan Neman, Sweetgreen's CEO and co-founder, said in a statement when the chain first went live with its robot-infused Infinite Kitchen restaurant in Naperville,Florida Restaurant Employs Robot Waiter as Staff Shortages Plague...
According to the National Restaurant Association's 2023 State of the Industry Report, 46 percent of American consumers would order food prepared by automated systems or robots and 37 percent would be fine with delivery from these types of technology.According to Jeffrey Lolli, a professor in the field of tourism and business management at Widener University, many customers might have the wrong idea about what a robot in restaurants really entails.
Accuracy and efficiency are two commonly cited reasons for restaurants to implement robots, but so far it has mainly been confined to quick-service restaurants. Fine dining has typically stayed away from the practice, and this is likely because customers at those establishments are seeking something beyond quick and convenient food service, according to Lolli.
While the industry is closing the gap on pre-pandemic staffing levels, there is still much progress to be made, Lolli said.
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