The employee was fired 'within minutes' of the exchange, an Arby's spokesperson said, but the couple wants more action taken.
Burns said the cashier chalked up the incident to a “computer glitch.”
Burns said he asked to see the manager, who refunded the couple’s order and fired the cashier on the spot.“By the time I sat down on my seat to meet up with Craig and our food, I saw him walking down the street in the parking lot,” Burns said of the terminated cashier. However, Burns has since found the company’s response lackluster. In the days following the incident, he said corporate representatives left voicemails or messaged the couple, but when he’s tried contacting them back, he hasn’t got any response.
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