Apple is making changes to its AI-powered notification summaries following complaints about inaccuracies and a lack of clarity. The company is turning off summaries for news apps and using italics to distinguish summaries from original notifications in other categories.
Apple is making adjustments to its AI-powered notification summaries following user complaints. In a recent beta version of iOS 18, the company has deactivated summaries for news apps entirely and will use italics to distinguish summaries from original notifications. Apple had previously faced criticism for its notification summaries , particularly for generating inaccurate and misleading summaries.
There were several instances where the AI produced incorrect summaries, once even reporting that Luigi Mangione, the alleged UnitedHealthcare shooter, had died by suicide when that was not the case. Notification summaries are intended to address notification fatigue by condensing multiple alerts into a single, concise message. However, as anyone familiar with AI chatbots knows, these can sometimes produce nonsensical or incomprehensible outputs, even when technically not incorrect. This defeats the purpose if users cannot trust the summaries and end up needing to check the full notification list anyway.For news organizations, having no control over how iOS rewrites their content poses a significant challenge, potentially damaging their credibility, especially among older demographics who might not recognize the summaries as generated by Apple and not the news source itself. Apple has acknowledged these issues and is taking steps to improve the user experience. It has decided to disable the technology for news apps until it can be refined, and for other app categories like Messages, it will now use italics to clearly differentiate summaries from original notifications. When users first enable notification summaries, iOS will now display a message informing them that the feature is still in beta testing. This comes after a less than stellar launch of Apple Intelligence last year. While touted as a revolutionary suite of AI-powered features, initial offerings like ChatGPT integration and object identification have fallen short of expectations. Apple Intelligence is also unavailable in China due to censorship restrictions. The company plans to introduce more features later this year, including advanced voice command interactions with apps. However, the company's struggles with basic features like accurate notification summaries raise concerns about the overall reliability and maturity of its AI efforts
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