Apple will soon make Face ID repairs easier on iPhone X.
to soon provide a TrueDepth Camera service option that can fix the face unlock feature of the 2018 iPhone XS and newer models but didn’t previously include the 2017 iPhone X.involving four components: a flood illuminator , dot projector, “TrueDepth” front camera, and IR camera. If any of these components malfunction, you could lose the face unlock feature and have to resort to entering a password.
Apple’s old method of dealing with broken Face ID would be to swap the whole device with a like-new refurbished replacement. And that might be OK for customers with otherwise undamaged phones, who have an AppleCare warranty, and wouldn’t mind a shiny new-looking iPhone. But most iPhone X users today probably don’t have an active AppleCare warranty since the device’s 2018 discontinuation, meaning that. There’s no mention yet of how much the TrueDepth camera replacement would cost.
The flood illuminator is a part of the display assembly, separate from the TrueDepth camera module. Failure to properly transfer it during a screen replacement previously would mean permanently losing Face ID.Whole unit replacements can be wasteful on the supply-chain front, though, and data transfers to a new device are always cumbersome — especially for those not paying for Apple’s iCloud backup subscription.
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