Andrew Ing discusses his career in hospitality, the importance of setting standards for diversity, and his plans for HighHouse and Nova.
Andrew Ing discusses his career in hospitality, the importance of setting standards for diversity and inclusivity, and his plans for HighHouse and Nova within Singapore’s nightlife scene.Andrew Ing, OUE Restaurants Chief Operating Officer of HighHouse and NOVAThey say first impressions are powerful.
Andrew also emphasises the importance of acoustics in his venues. Observing that hard floors can cause sound to bounce and disrupt conversations, he invested in the expertise of an acoustic consultant. This specialist provided guidance on how to design the space to absorb sound effectively, ensuring that conversations remain private and that noise doesn’t travel across the room. “A lot of people don’t understand the value of investing acoustic consultants,” he notes.
Moreover, the company’s commitment to diversity extends to its workforce, “I have people working for us from 18 years old up to 82 years old,” he says, highlighting the company’s truly inclusive approach to its workforce. For Andrew, representation means more than having “one auntie” who then becomes a “poster person for elderly workers” but rather about fostering empathy and understanding an individual’s unique skill set and what they can bring to the table.
Andrew credits his colleague Wayne for both his leadership and empathy noting that the latter embodies traits Andrew values in leadership roles. “I want people on my team who care for other people. A lot of other things like skills and strategy can be trained, you can get consultants for that. But having empathy for your people, either you have it or you don’t. Wayne’s done a great job in bringing the team together and it’s not an easy thing to do.
Apps like Apple Music and Spotify have shaped the way listeners engage with music today, making it more homogeneous across the Southeast Asian region. Instead of allowing this to dictate his approach to music within the nightlife scene, Andrew prides himself on adapting to it, noting that there’s a vibrancy in every city. It could be a lot smaller and a lot more underground, but it’s there,” referencing his preference for visiting his own bars and restaurants.
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