When Melody Morrow of New York City hurt her foot and needed physical therapy a few years ago, she never expected her billing statement to make her feel better.
— A few years ago, Melody Morrow of New York City hurt her foot and needed physical therapy. However, she said what really made her feel better was paying the bill.
MJHS Health System is a large health care provider, so personal touches on billing statements aren't typically its thing.Every month thereafter, her billing statement from MJHS arrived in the mail with a new drawing. The drawings started out simple, like a treble clef. But as the months progressed, the envelopes got more and more elaborate. "It's hard to even describe," Morrow said."It was incredible.
Accounting clerk Emily Margolis is hardly a frontline caregiver, but she told CBS News she can use her drawings to help people heal.Morrow was so grateful, Margolis decided to ramp up her game even further. She began taking Margolis' mailings home at night and spent hours turning those plain white business envelopes into masterpieces.
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