Amsterdam's Schiphol airport said it will compensate passengers who missed flights due to huge queues in a chaotic summer at one of Europe's busiest hubs. | Fin24
Like several others in Europe, the Dutch airport has experienced major disruption in recent months because of staff shortages as the airline industry recovers from the Covid pandemic.
The compensation scheme, worked out in consultation with a Dutch consumer group, will refund costs incurred by people who missed flights between April 23 and August 11, Schiphol said. While it expects numbers to dip slightly after August, it said there was a"seasonal effect" when travellers used more trays at security in colder months because they wear more clothes such as coats, making waiting times longer.
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