'The machine doesn't fall ill': Amid the pandemic, companies look to replace workers with robots
CNBC: How do you see this Covid-19 recession impacting the automation of work? Ravin Jesuthasan: Many companies are applying automation in an accelerated fashion as they look to deal with some of the cost issues of this pandemic.
And so much work now needs to be done with social distancing, without contact, so we're seeing the use of artificial intelligence and robotics to take on what might have been done by humans. As one CEO said to me, 'The machine doesn't fall ill.'RJ: Where you're seeing a surge in demand, you're seeing more automation. For example, many banks are seeing a spike in calls as a result of the. And instead of hiring talent, banks are speeding up robotic automation and chat bots to handle the routine transaction requests. Because of the concern of spreading the infection, we're seeing more interest in automation in logistics, distribution and manufacturing. I actually think it's going to affect virtually every industry in some way, shape or form. The way we avoid a jobless recovery ... is to ensure that we're approaching automation by not just thinking about replacing humans with machines.CNBC: What jobs would people be most surprised to learn can be automated? RJ: The work of artists. We think of automation as being for the dirty, dull and dangerous. We don't think of artificial intelligence as being particularly creative, but we've seen A.I. compose music, create paintings. The last few years we've seen so much artificial intelligence come into portfolio management. That's work that was once seen as requiring very high IQs, critical thinking, judgement. Today, a lot of that can be automated. CNBC: Is there a way a person can learn how likely it is that their job could be automated? And if they think they're at risk, what can they do? RJ: Some organizations are asking their employees: 'Can automation do parts of your job better than you can?' and promising them that they will be re-skilled for a job elsewhere in the company. It's essential that employees continuously reevaluate and question their jobs. What is the highly repetitive, rules-based work that might be substituted by automation? And what might automation free you up to do that has higher value?
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