American Airlines CEO Robert Isom is promising bias and discrimination training for employees and a new advisory group focused on Black customers after eight...
American Airlines CEO Robert Isom is promising bias and discrimination training for employees and a new advisory group focused on Black customers after eight Black men — who didn’t know one another and we not sitting together —Isom sent a letter to all 108,000 employees at the Fort Worth-based company Tuesday after he said he was “incredibly disappointed by what happened on that flight and the breakdown of our procedures,” the letter says.
The airline has seen numerous racial discrimination controversies since the ban was lifted. In October 2023, a Black guitarist wasTeam USA track star Sha’Carri Richardson was confronted while making a video during pre-flight announcements, while rapper Talib Kweli was threatened with arrest and removed from a flight after an argument with a flight attendant over the size of his luggage.
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