American Airlines experienced a temporary grounding of flights on Tuesday morning due to a vendor technology issue. The issue affected flights nationwide during the busy holiday travel season.
The airline said a 'vendor technology issue' caused a temporary grounding of the airline's flights on Tuesday morning during the busy holiday travel season. 'We have resolved a vendor technology issue that briefly affected flights this morning. We sincerely apologize to our customers for the inconvenience and have issued a travel alert to allow for additional flexibility,' American said.
The airline is waiving change fees for travelers booked in any fare class, including Basic Economy, who bought their ticket by Dec. 23 to travel on Dec. 24, if they:Don't cancel the trip and request a refund. American flights were cleared to fly by federal regulators about one hour after a national ground stop order was issued by the Federal Aviation Administration. There were 1,447 delays for flights entering or leaving the U.S. early in the day, with 28 cancellations. Snow was falling early in New York and Dallas-Fort Worth International, which is American Airlines' main hub, was getting hit with rain. Dallas-Fort Worth had the most delays, followed by Charlotte, North Carolina, Washington, New York, Chicago and Miami. This will be the first holiday season since a Transportation Department rule took effect that requires airlines to give customers an for a canceled or significantly delayed flight. Most air travelers were already eligible for refunds, but they often had to request them. Passengers still can ask to get rebooked, which is often a better option than a refund during peak travel periods. That’s because finding a last-minute flight on another airline yourself tends to be very expensive. Just before 7 a.m. Eastern time, the Federal Aviation Administration ordered all American Airlines flights grounded in the U.S. at the airline’s request. American had reported a technical issue affecting its entire system with millions traveling for the holida
AMERICAN AIRLINES TECHNICAL ISSUE GROUND STOP HOLIDAY TRAVEL TRAVEL DISRUPTIONS
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