Spoiler: McDonald's did not make the top rankings.
A Burger King restaurant displays a sign reading 'Open for Drive Thru and Takeout Only' amid the coronavirus outbreak on March 18, 2020 in Mount Airy, Maryland. This chain ranked lowest in the top 10 published by QSR Magazine.With an overall experience score of 89 percent, this drive-thru technically ties with two other chains. However, like Burger King, the drive-thru didn't perform well when it came to cleanliness and sanitation, scoring 82 percent.
A Hardee's Monster Thickburger is shown at a restaurant in Columbus, Georgia on November 17, 2004. Customers across the U.S. ranked this drive-thru eighth favorite.Another brand that many might have assumed would do better in the charts, the coffee house chain did perform better then the former two overall with 93 percent for order accuracy, 91 percent for quality of menu items ordered and 90 percent for friendliness of staff and cleanliness and sanitation.
Perhaps the teams at this chain should take pointers from the company's Twitter feed, which is known for its humorous and friendly posts.A customer orders from the drive-up menu at a Wendy's restaurant January 30, 2004 in Chicago, Illinois. The chain didn't perform well in staff friendliness which affected its ranking.Another 90 percent overall experience scorer, this coffee house chain was let down by menu item availability and order accuracy .
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