Amazon will shutter Amazon Care, the virtual and in-home health service it initially created for its employees, by the end of this year.
Amazon Care has half a dozen corporate customers including Hilton, Silicon Labs, Precor, and Amazon-owned Whole Foods. Workers were told the service was shutting down because those customers did not see the value in the service, one of the people said. Dozens of employees will lose their jobs at the end of the year, according to the people.
Amazon spokeswoman Christina Smith confirmed the decision and shared a memo announcing it with The Washington Post.“This decision wasn’t made lightly and only became clear after many months of careful consideration,” said Amazon senior vice president of health Neil Lindsay in an email to staff. “Although our enrolled members have loved many aspects of Amazon Care, it is not a complete enough offering for the large enterprise customers we have been targeting, and wasn’t going to work long-term.
The decision to shutter Amazon Care is a surprise given Amazon CEO Andy Jassy’s commitment to expanding Amazon’s health-care investment. It follows Amazon’s $3.9 billion acquisition of concierge health care start-up One Medical last month, a deal that could still face antitrust scrutiny from the Federal Trade Commission.
In his 2021 letter to shareholders, Jassy named Amazon Care as an example of the “type of iterative innovation” that is “pervasive across every team at Amazon.”Amazon Care is currently available virtually nationwide, and was supposed to expand to 20 cities for in-home care delivered by mobile health nurses by the end of this year. Originally a project of Amazon’s secretive Grand Challenge incubator, former employees the service was under pressure to scale quickly.
In his email, Lindsay said Amazon Care employees could be placed in other jobs within Amazon, and that the company would “support employees looking for roles outside of the company.”
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