Amazon has reached a $2.5 billion settlement with the FTC to resolve allegations of misleading customers into Prime memberships and making cancellation difficult. Eligible Prime members who meet specific criteria will receive refunds of up to $51. Refunds will be issued via PayPal, Venmo, or check.
The FTC 's lawsuit had accused Amazon of misleading customers into enrolling in Prime and making it hard for them to cancel their membership. Amazon has reached a historic $2.5 billion settlement with the FTC , which said the retail giant tricked customers into signing up for Prime memberships and made it difficult to cancel.
Amazon has begun issuing payments to eligible Prime members as part of its $2.5 billion settlement with the Federal Trade Commission .to resolve a 2023 lawsuit in which the FTC accused Amazon of misleading customers into enrolling in Prime and making it difficult for them to cancel their membership.The retail company neither admitted nor denied the FTC's allegations when it agreed to the payouts."Amazon and our executives have always followed the law and this settlement allows us to move forward and focus on innovating for customers," Amazon wrote in a."We work incredibly hard to make it clear and simple for customers to both sign up or cancel their Prime membership."How much money will eligible customers receive? Eligible Prime members will receive a refund of their Amazon Prime subscription fees, up to a maximum of $51.According to the FTC, eligible customers must meet these three requirements:You signed up for an Amazon Prime subscription through a “challenged enrollment flow” between June 23, 2019 and June 23, 2025. You used no more than three Amazon Prime Benefits in any 12-month period following Amazon Prime enrollment.Eligible customers will receive an email from Amazon between November 12, 2025 and December 24, 2025 and can get their refund by PayPal or Venmo. Customers must accept their refund within 15 days. Customers who prefer to receive their payment by check should ignore the email from Amazon. Once they do not claim the PayPal or Venmo payment, Amazon will mail them a check to their default shipping address listed on their Prime subscription. Customers should cash their checks within 60 days. "If consumers are eligible to submit a claim but were not eligible for automatic payments, they will be notified between December 24th and January 23, 2026," Amazon spokesman Mark Blafkin told NBC News on Thursday.
Amazon FTC Prime Settlement Refund
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