The window has opened for some U.S. Amazon Prime customers to seek refunds under a $2.5 billion settlement Amazon reached with the Federal Trade Commission.
The window is now open for Amazon customers to receive refunds as part of a $2.5 billion settlement with the Federal Trrade Commission. Amazon had sent automatic refunds to eligible Prime customers in November and December 2025, but those who didn't receive refunds may still be eligible to file a claim.
According to the FTC's website, Amazon is now sending claims notices to eligible Prime customers who did not receive an automatic refund. RELATED: Amazon Prime $2.5 billion settlement: Here's how to claim a refundIf you need help with your payment or claim form, please contact Amazon at admin@SubscriptionMembershipSettlement.com.You may be eligible for a refund from Amazon if all of the following conditions are met:"Challenged enrollment flows" include the universal Prime decision page, shipping selection page, single-page checkout, and the Prime Video enrollment flow.You do not need to determine whether your enrollment occurred through a challenged enrollment flow—Amazon will review and make that determination on your behalf.RELATED: Amazon to pay $2.5B for tricking customers into Prime memberships, FTC allegesUnder the settlement, eligible Prime customers may receive a refund of their Amazon Prime subscription fees, up to a maximum of $51.For the claims process, Amazon expects to send payments in late 2026. They don’t have a mailing date yet for payments.You may choose your preferred payment method on the claim form. Payments are available by check, PayPal, or Venmo.Last year, Amazon reached a historic $2.5 billion settlement with the FTC, which said the online retail giant tricked customers into signing up for its Prime memberships and made it difficult for them to cancel after doing so.The Seattle company agreed to pay $1 billion in civil penalties — the largest such fine in the agency’s history for a rule violation — and $1.5 billion will be paid back to consumers who were unintentionally enrolled in Prime, or were deterred from canceling their subscriptions, the agency said.The FTC said Amazon deliberately made it difficult for customers to purchase an item without also subscribing to Prime. In some cases, consumers were presented with a button to complete their transactions — which did not clearly state it would also enroll them in Prime, the agency saidGetting out of a subscription was often too complicated, and Amazon leadership slowed or rejected changes that would have made canceling easier, according to an FTC complaint.
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