Prime Day is right around the corner, and the deals are already flooding in on the website - but what happens if you order something and it is faulty, late or doesn't arrive at all?
Amazon Prime Day is coming up this week, and the pre-sale deals are already flooding in across the website, from Shark hoovers to Fire TVs. In 2022, consumers worldwide spent more than £9 billion shopping, and they also managed to save a whopping £1.3 billion during the eight Prime Day last year.
Can I get a refund if my Amazon Prime order is late? Yes, under the Consumer Rights Act 2015, the seller should deliver your parcel “within a reasonable time” . So, if you’ve been waiting more than 30 days for your parcel to arrive, you are within your rights to cancel your order and request a full refund.
What happens if my parcel is missing? Your contract is with the seller, so it’s their responsibility to deliver the parcel. If you suspect your parcel has gone missing, you should contact them to see if they can track it. If they used a courier, they should liaise with the courier for you. But if you provided instructions for your parcel to be delivered to a certain place , the retailer isn’t responsible if they deliver it correctly and it disappears afterwards.
However, this legal right only lasts for 30 days from the date you buy your product. Some retailers may extend the refund period though. If not, you can ask them to repair or replace your item at their cost in the first instance - then request a full or partial refund if this fails. What if I have signed for a delivery on a faulty item? If you’ve signed for a delivery and later opened the box to find the item is damaged or faulty, you still have the same rights to a refund or replacement.
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