A wrongful death lawsuit against Amazon One Medical alleges that the telehealth provider failed to recognize the severity of a patient's symptoms and neglected to direct him to emergency care, leading to his death.
The recent lawsuit against Amazon’s telehealth clinic One Medical is a wake-up call about the pitfalls of prioritizing corporate growth over patient safety in health care. Last Christmas, The Washington Post reported, Philip Tong, a 45-year-old man with diabetes, began coughing up blood and experiencing shortness of breath. His feet had turned blue. Seeking urgent care, he entered a video consultation with a clinician at Amazon One Medical and was advised to purchase an inhaler.
Hours later, Tong collapsed and died in an Oakland emergency room. His family is now suing Amazon One Medical for malpractice, alleging that the virtual care provider failed to recognize the severity of his symptoms and neglected to direct him to emergency care. The lawsuit accuses Amazon One Medical of employing inadequately trained staff and fostering an environment where patient care is “careless, reckless, and negligent.” In response, Amazon One Medical stated it is “prohibited by law from discussing patient records.” An Amazon One Medical spokesperson said, “We care deeply about every patient we serve, and the quality and safety of our care are our highest priorities. We’re proud of our extensive quality and safety measures, and of the health outcomes we help our patients achieve. We take concerns about our care extremely seriously, and we’re committed to continuous improvement.” Amazon acquired One Medical in February 2023 as part of its foray into health care, and the company has since aggressively expanded its telehealth services. This wrongful death claim underscores the risks inherent in a health care model that prioritizes scalability and efficiency over the nuances of medical decision-making. In medicine, symptoms like shortness of breath and coughing up blood are classified as “red flags” — indicators of potentially life-threatening conditions
TELEHEALTH PATIENT SAFETY MALPRACTICE AMAZONE ONE MEDICAL WRONGFUL DEATH
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