Amazon wants other retailers to use its cashierless Go store tech, but until Amazon can answer these 6 questions its futuristic shopping plan may go nowhere
it will start selling the cashierless store technology it uses in its Amazon Go stores to other retailers.
Stephen Beck, managing partner of business consultancy cg42, told Business Insider that it's important to know what kind of "wall" Amazon is putting between the team that runs the cashierless system and the rest of the company. Without clear guidance on this issue, most major retailers will have misgivings about using the technology.
The name of the first large scale retailer to adopt Amazon's cashierless store system is important because it would serve as a "proof of concept" for other retailers that are on the fence about it, according to Tom Forte, an analyst at D.A. Davidson.
Those are important questions to answer because this technology involves more customization and local services that don't easily scale as cloud services. For example, if the in-store system breaks down, Amazon would need service reps who are able to fix the issue right away. For remote areas, Amazon may want to use a subcontractor to install the system. Other questions, like whether the system will run through the cloud or on-premise software, haven't been answered either.
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