For weeks, the company has frustrated workers and critics by declining to provide information about the total number of confirmed coronavirus cases at its warehouses, which have become crucial hubs for household supplies.
Amazon is famed for its data-driven approach to management and decision-making. It measures worker"rates" to determine productivity; collected extensive local data as part of its search for a second headquarters; takes pains to predict what customers want next based on prior purchases; and frequently issues press releases dense with random stats about product sales.
Despite numerous confirmed cases at Amazon warehouses across the country, and around the world, the e-commerce giant has downplayed the significance of releasing site or aggregate data, making it difficult to get a clear picture of overall infections at its sites.An Amazon spokesperson told CNN Business that the company does track the information at a site level but maintains that the aggregate number is not informative to workers because it would include resolved cases.
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