Amazon India says it ensures breaks and worker safety, but workers tell NPR they're pressured not to stop for water or to use the toilet, especially while processing same-day orders.
Amazon India says it ensures breaks and worker safety, but workers tell NPR they're pressured not to stop for water or to use the toilet, especially while processing same-day orders.A worker packs a leather jacket in an Amazon India shipping bag at a workshop in the Dharavi area of Mumbai, India, on Jan. 5, 2022.
In a statement sent by email, Amazon says the company complies with Indian law, and there’s “nothing more important than the safety and wellbeing of the workers." They told NPR that the busiest periods are while processing orders for subscribers of Amazon’s same-day delivery service. Neha says that’s when their bosses pressure them not to use toilets or take a water break.or water breaks until they’d met their targets for the day. In Amazon’s emailed statement to NPR, it called this an “isolated incident of poor judgment” and said it had taken disciplinary action against the person responsible.
And yet nearly every Amazon worker who spoke to NPR said they were pressured not to use the toilet during the busiest periods of the day. In their statement, Amazon senior management did not respond to NPR’s questions about the specific workplace injuries NPR described to them. The workers NPR spoke to say they don't feel safe airing these complaints formally, particularly about workplace injuries. They're afraid they'll be or denied overtime by their direct managers — or fired.
After the tour, Amazon management answered questions by NPR reporters. They mostly echoed the emailed statement, but one senior official added he believed the claims that workers made to NPR were false — and politically motivated.
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