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Amazon 's website appears to be stabilizing after experiencing technical issues that kept users from logging in and prevented prices from displaying correctly.a spike of outage reports around 2PM ET, but as of 5:56PM ET, user complaints have fallen significantly.
The Amazon.com homepage currently loads, and Engadgets staff have been able to load product pages and view prices without any problems. During the peak of the site’s issues, neither were loading consistently, and clicking through in some cases showed an error page with text that says "Sorry, something went wrong on our end." Users also reported“We're sorry that some customers may be experiencing issues while shopping,” Amazon said in a statement to Engadget. “We appreciate customers’ patience as we work to resolve the issue." The company shared a similar sentiment with customers , confirming that it’s aware there’s a problem and acknowledging that its working on a fix. Amazon has yet to confirm whether the issue is fully resolved.As a cloud provider through its Amazon Web Services business, Amazon has experienced its fair share of outages, includingthat took out services like Snapchat and Amazon's own Alexa voice assistant for hours. The company's website experiencing issues without a larger AWS outage seems a bit more unusual, and might suggest the problem lies outside of its cloud infrastructure.Advertisement
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