Alaska VA Healthcare looking for veteran feedback at upcoming town halls:
ANCHORAGE, Alaska - The Alaska VA Healthcare System is about to embark on its fourth quarter series of Veteran Town Halls next week as part of a continuing effort to improve access to veteran benefits. The sessions are back to in-person after the pandemic forced the VA to hold them virtually over the last two years.
“It’s really to give us a broader opportunity for us to, we take time out of our schedule to ensure that we have ready access for our veterans,” Steinbrunner said. “We can engage with veterans, solve any concerns that they have, [and] answer questions that are pertinent to them.” During the third round of town halls, Steinbrunner said a common concern among veterans was using the call center for the health care system, which is managed out of Vancouver, Wash. He said those issues are now being addressed both internally and regionally by hiring additional personnel, and ensuring the call center is responsive to veteran needs.
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