Hundreds of flights were canceled.
to its customers over flight cancellations. The carrier said it had"let down some of [its] valued guests by canceling an unusual number of flights" at the beginning of the month.
"To all of you who were impacted, we are deeply sorry. We put you in a frustrating situation—most likely when you were looking to take a fun trip, family vacation or needed to get somewhere important to you," Alaska Airlines said in its statement."We must do better. Over the last few days, we looked at how we got here, and are taking action to get back on track. We're committed to being the airline you love.
in the first two days of April alone, The Points Guy reported on April 2. At that time, the airline acknowledged that was experiencing"significant flight cancellations" that were impacting more than 12,000 passengers. According to Alaska Airlines' later apology, a pilot shortage was one of the major issues driving these cancellations.The carrier said that more than 10,000 pilots left the airline industry during the pandemic.
"When pilots come to Alaska Airlines, we want them to have the best training in the business. That takes time and cannot be rushed," Alaska Airlines said in its apology."Unfortunately, during the first few months of 2022, a backlog built up in our training program. Trainings were canceled and delayed due to student or trainer illness during the Omicron surge and due to the operational impact of winter storms, and they were not rescheduled fast enough.
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