Despite having an exemption card printed from the government's website, a U.K. passenger with chronic asthma was forced to wear a mask during his hour-long flight.
In the end, Nick wore a mask for the one-hour long journey, but this caused him to hyperventilate for the duration of the flight.
"The staff came to speak to me around six times. The 30-minute delay was seen as my fault and each visit whipped up more hostility among the passengers. I was insulted, shouted at, laughed at. It felt like everybody was against me," the passenger told the BBC. The U.K. government website on guidance around mask-wearing states:"Those who have an age, health or disability reason for not wearing a face-covering should not be routinely asked to give any written evidence of this, this includes exemption cards".
The statement from the airline to the BBC said:"We have recently updated our policies in line with recent U.K. government guidance so that as well as a medical certificate, customers can alternatively provide a relevant document from a government website or lanyard. We are sorry that this new policy was not recognised by the crew on this occasion."
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