Airline ombudsman plan gives hope to passengers, but Qantas-Virgin duopoly remains unchallenged

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Airline ombudsman plan gives hope to passengers, but Qantas-Virgin duopoly remains unchallenged
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The government’s much-anticipated white paper defers key decisions and passes the buck on the crucial issue of landing slots

If there’s one collective trauma that unifies Australians, it’s the experience of dealing with our airlines. Complaining about ludicrous air fares, dodgy customer service and mind-numbing delays has become a national pastime.

Asked on Monday whether she thinks the duopoly should be broken up, the transport minister, Catherine King, responded that Australia was a small market, and “if you look at comparable countries, to have two airlines … it is unusual”.Even if the long-term plan for Australian aviation as outlined in the white paper is realised, local travellers will still be well behind global standards.

, where passengers are entitled to up to €600 , once their delays reach a certain hour threshold or are cancelled. Qantas had been one of few voices opposed to such a scheme, and King’s unwillingness to commit to forced compensation will do little to appease concerns that the national carrier has too much influence in Canberra.

This allows an airline to retain its slot, but it can prevent a new entrant airline from launching a rival service at peak times on the lucrative “golden triangle” routes between Sydney, Melbourne and Brisbane.

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