Airline compensation policies, the price you must pay and social media copycats: watch-outs of the week: In this weekly segment of bite-sized chunks of useful information, consumer journalist Wendy Knowler summarises news you can use.
Back home, she approached Flight Centre’s Constantia branch, which had made her booking, and was told it was out of their hands and she must contact the airline directly.Flight Centre told me it had no record of any contact from Power but undertook to engage with BA about her refund.“British Airways states Power was not downgraded from premium economy class to economy class on that flight.
That reminded me of the compensation policies of airlines based in the EU. Because Power flew out of a UK airport, she was entitled to compensation laid down by the UK’s Civil Aviation Authority, which in her case, given the distance involved, amounted to 75% of what she paid for that premium economy return ticket.Power’s downgrade was not noted on BA’s system, as it occurred at the time of check-in, Flight Centre told me.
That was the price a Woolworths’ chicken supplier put on a bulk pack of 24 chicken pieces, by mistake, clearly, and it made its way to the Tygervalley store where it was picked up by a man who presented it triumphantly to a cashier and handed over a 20c coin as payment.“The price you see is the price you pay” is the slogan the government coined when it introduced VAT 32 years ago to replace general sales tax.
Dominic was furious when a car dealership added a few thousand rand to his car finance deal as a “dealer fee”.
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