One airline made traveling a nightmare for a group of teens with a Utah non-profit group
SALT LAKE CITY — Excitement filled Tobie Spears and her travel members with the"Be Humanitarian" non-profit group as they recently made their way to Guatemala. However, that excitement was stifled when the first of their travel nightmares began.
So instead, they had what Spears called a sleepover in the airport with 14 teenagers and three adults. Spears was met with differing answers as to why their tickets were not issued, but the agent said their best bet at getting back home was to fly to Miami. After hours on the phone and thousands of dollars spent, American Airlines offered Spears $250 credit per ticket.
Leocha says when dealing with unresponsive airlines, travelers should file a complaint with the United States Department of Transportation.
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