With travel demand higher since COVID, air travel service complaints jumped nearly 270% from pre-pandemic levels in June 2019, according to a new DOT report.
has enplaned the most passengers among U.S. airlines while leading all marketing air carriers in overall customer satisfaction for June and year to date, as defined by the DOT’s report," Southwest Airlines said in a statement to FOX Business. "We are proud the data reflects the dedicated work of our Employees to deliver our legendary Southwest Hospitality each day."
A Southwest Airlines commercial aircraft approaches to land at John Wayne Airport in Santa Ana, California Jan. 18, 2022.Secretary Pete Buttigieg sent letters to 10 U.S. airline CEOs earlier in August, calling the increase in flight disruptions across the country "unacceptable." Airlines for American, a trade association representing Alaska Airlines, American, Hawaiian Airlines, JetBlue, and others, told FOX Business airlines "strive to provide the highest level of customer service" and "wantto have a safe, seamless and positive travel experience." Airlines are working with stakeholders to overcome a tight labor market and other challenges as they emerge from the height of the pandemic, the trade association said.
The International Air Transport Association, Frontier, Allegiant, JetBlue and American did not respond to FOX Business' request for comment by the time of publication.