Their hope of a dream getaway soon fizzled after they arrived at the Toronto airport to fly to Cuba and discovered that their Air Canada flight had been overbooked.
Air Canada had to pay a Yukon couple $10,000 after failing to get them to their destination following an oversold flight, forcing them to miss out on the trip of a lifetime. Air Canada had to pay a Yukon couple $10,000 after failing to get them to their destination following an oversold flight, forcing them to miss out on the trip of a lifetime. The decision was made at the Small Claims Court in Yukon, which ruled that the pair had been “treated shamefully” by the airline.
It wasn’t until hours later that they discovered that the latter flight wasn’t available, but they never got an explanation why. “It appears that Air Canada did not even have evidence of a communication with Air Transat or American Airlines,” the decision stated. Justice Katherine L. McLeod claimed that the passengers had a “horrendous experience” and accused Air Canada of violating Air Passenger Protection Regulations , which outline obligations should airlines have to their flyers in the event of flight cancellations, delays and other issues.
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