People should not be nervous about losing their jobs completely to machines, they should be vigilant against allowing machines to make decisions that would be better made by humans.
However, futurist and global speaker Graeme Codrington insists this is not something to be feared, and that we should consider“AI orare not going to replace people,” Codrington told a Gibs forum on digitisation and the future of work.
“What are the limits of automation and how do we decide? There is inherent ethnic, racial, gender bias programmed into the algorithms, and we must work to remove this. The future of work in the next decade will be an opportunity to programme machines, not just to make them faster or more efficient, but to humanise them.”
While many companies are oblivious to their employees’ experience at work, it can mean the difference between staff who are switched on by being inspired, motivated and able to participate intellectually, or those who are switched off and depleted. Such an organisation will not be able to innovate and compete, he continued.
“There is a constant loop between employee experience and innovation readiness. While many leaders choose to focus exclusively on the more easily quantifiable deliverables such as financials and production, we have to shift the obsession in companies from money to people – as it is people who are responsible for exceptional business outputs and innovation.”
Such an organisation is intentional about its employee experience, and integrates elements such as meaningful communication, energising workspaces, ownership and accountability and recognition into its daily operations.
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