Artificial intelligence expands its impact on the Philippines as the private and public sectors explore its benefits and risks.
published a press release titled “Regulate Artificial Intelligence Before It’s Too Late.” Moreover, Senator Risa Hontiveros called on the Department of Trade and Industry to prevent AI from taking over PH call centers.I covered the benefits and risks of artificial intelligence in workplaces in 2021 and have been reporting more ever since. Here’s how AI could improve businesses in the Philippines:
Artificial intelligence can predict patterns in customer behavior, enabling businesses to adapt their products and services as soon as possible. As a result, they can continue gaining sales and customers. Then, AI can use that information to target demographics accurately, making ads more efficient than ever.
The country’s private and public sectors fear generative AI may take over millions of jobs, especially in the BPO industry. AI chatbots may become so advanced they can converse with customers and provide answers like humans. Eventually, they may remove the need for human call center agents.
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