Joanne is a General Partner at Foundation Capital, where she invests in early-stage applied AI and B2B businesses. She grew up in Canada and North Carolina, and calls the Bay Area home.
Past decades of automation were all about efficiency: a machine helped a human speed up a variety of tasks. The current decade is where efficiency takes an AI-fueled leap forward, and things get exponentially messier. Software once merely digitized and augmented human work and services, but in automation 2.0, bots become brains.
Foundation Capital has been investing in the intelligent automation space for more than a decade , plusIn enterprise companies, services get chopped up into IT services and business process services. , but it also unlocks a much more scalable business model. Vendors won’t have a financial incentive toAn outcome-oriented approach aligns the cost of the unit of software with the associated business value ., since it involves many repetitive, rule-based tasks.
The arrival of AI-powered solutions and their push into services does not always spell the end for the SaaS model.
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