Andrew Paul is Popular Science's staff writer covering tech news. Previously, he was a regular contributor to The A.V. Club and Input, and has had recent work featured by Rolling Stone, Fangoria, GQ, Slate, NBC, as well as McSweeney's Internet Tendency. He lives outside Indianapolis.
ArticleBody:Taco Bell is hoping artificial intelligence can understand “Crunchwrap Supreme” better than “Big Mac.” On July 31, the fast food chain’s parent company, Yum! Brands, announced it is now testing “Voice AI technology” at over 100 Taco Bell drive-thru locations across 13 states in an attempt to “enhance back-of-house operations for team members and elevate the order experience for consumers.
After over two years of rampant industry hype, critical and public opinions have quickly cooled on the rapid integration of AI systems like ChatGPT, Google Gemini, and Microsoft Copilot into everyday digital ecosystems. Labor advocates have vocally warned against such technology’s impact on human workers—CEOs across multiple companies have already cited AI as a factor behind employee layoffs.
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Taco Bell will add voice AI ordering to hundreds of drive-thrus this yearAnna has been a freelance writer for more than a decade. In that time, she's covered everything from electronics to esports, from marketing to magic. Her tech and entertainment reporting has appeared on Ars Technica, Mashable, Digital Trends, and more. She especially loves playing, making, and geeking out over video games.
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Taco Bell to expand AI tech at drive-thrusYum! Brands on Wednesday announced it will be expanding its artificial intelligence-powered voice technology at hundreds of Taco Bell drive-thrus across the U.S.
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Your next Taco Bell drive-thru order might be taken by AIYum! Brands, which operates Taco Bell, said it was rolling out Voice AI to hundreds of restaurants by the end of the year.
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