Ron Schmelzer is a sought-after expert on AI and data best practices, who writes on applications and uses of AI as well as methods and approaches to apply AI in the real world.
Fine Line Between AI Hallucinations And AI Creativity Raises The Thought Provoking Question Whether Getting Rid Of The Zaniness Will Squash The InventivenessAs AI makes its way into every corner of our lives, one place we will no doubt be most aware of its impact is in the experiences we have with companies, products, and services. AI systems are seeing widespread implementation from AI chatbots for customer interaction to hyperpersonalized recommendations of organizational offerings.
Conversational assistants are now being used to create slide decks, images, and text of all sorts. Increasingly, conversational features are getting embedded directly into the tools that people are using on a daily basis, with a “magic sparkles” icon or emoji indicating where AI is powering the solution. Increasingly, you’re going to start to see a lot more of those AI-enabled features making their way into your everyday products, whether or not you want to use them.
Companies use this information to understand customer satisfaction and to tailor their responses, improving overall customer relations. AI predicts customer behavior, such as potential churn, by analyzing past interactions, purchase history, and engagement levels. These systems can then proactively engage at-risk customers to offer assistance and provide more personalized incentives to help retain their product usage or upsell them.
Hyperpersonalization Personalization CX
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Philippines, South Korea deepen security cooperation, elevating ties to partnershipSouth Korea and the Philippines, each faced by increasingly hostile rival nations, have elevated their ties to a strategic partnership, including broader defense and security cooperation between the two U.S. treaty allies
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