“We have seen two years of digital transformation in the course of the last two months.”
if they choose. “As working remotely becomes the new normal across the business community, AI tools that enable employees to get location-agnostic, real-time tech support are becoming even more critical,” says Moveworks CEO Bhavin Shah, pointing to the addition of bots to people’s daily lives as one possibility for the future of work.
Palmer Luckey, the Oculus VR creator who founded defense tech company Anduril Industries, veers from the crowd, predicting that Covid-19 will not meaningfully affect AI advances. However, he thinks the pandemic is expanding the use cases for AI by revealing “how many usually safe tasks become fraught under extreme circumstances.”
“In the future, expect businesses and governments to take a much broader view of the kinds of jobs for which autonomous systems might be necessary,” he says. “You only need to look at Iowa, which deployed the National Guard to protect their meat processing plants from the virus, to see how quickly that conversation has shifted.”, the coronavirus has revealed that automation has benefits that are “societal” in scope and that will be needed even after the crisis is over.
The same could be true across the workforce, says Gong chief product officer Eilon Reshef. Many types of jobs—from salespeople to lawyers—will have “specialized AI assistants” in the future, he says. Doctors, for example, can turn to their AI assistants to decipher x-rays and point out areas of concern. That increase in scope can also encompass the managing of supply chains and minimizing unnecessary travel through AI, suggests Icertis CTO Monish Darda.
“I think we are at the cusp of AI breaking through to becoming mission-critical in every aspect of our life,” he says.
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