Cruise lines are tightening health protocols that determine who can and can't sail.
The coronavirus pandemic is keeping cruise ships out of the water. Disney, Carnival and others have canceled more trips
Will these measures win back passengers? “We have seen consumers, at this stage, be more health sensitive than price sensitive,” said Robert Li, director of the U.S.-Asia Center for Tourism and Hospitality Research at Temple University’s School of Sport, Tourism and Hospitality Management.Li has been watching tourism recover in recently reopened China. He said cruise lines and other hospitality sectors should be thinking about how to retain the customer loyalty they’ve built over the years.
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