Advice: Don’t rage on Twitter just yet, Jen A. Miller writes. Here’s how to get a refund or upgrade if your room is less than desirable.
It was a nice night, but the room at a Holiday Inn I came back to was less than desirable. The air conditioning wasn’t cooling properly. The closet door was off its hinges. When I cut my finger on a sharp piece of metal protruding from the shower curtain rod, I knew I couldn’t stay.
French also recommended documenting the problem by taking pictures. If you’re calling from your cellphone, you’ll also have a log of how many calls you made and when. That way, if the issue isn’t fixed, you can escalate to hotel management or, if it’s part of a hotel chain, the chain’s customer service, and show that you tried to resolve the issue directly.
I was supposed to stay in the hotel for two nights, but I checked out after one and moved on to the next stop on my road trip a day early. Given the condition of the rest of the hotel — broken elevator and smashed wine bottle in the stairwell that hadn’t been cleaned up — I didn’t think that getting another room would be any better, nor that this was something the people working at the front desk could control.
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