Mark Travers, Ph.d, is an American psychologist who writes about psycho-educational topics such as happiness, relationships, personality, and life meaning. He holds degrees from Cornell University and the University of Colorado Boulder.
Have you ever asked someone who’s an expert in their field to explain something, and instead of clarifying things, they left you more confused than when you started? In cases like these, your confusion likely isn’t a result of the other person not knowing what they’re talking about—in fact, they probably know it too well. In reality, this is the result of a common cognitive bias known as the “Curse of Knowledge.
This is where the curse of knowledge truly kicks in. Experts might overestimate what others know or gloss over details that seem obvious to them but are crucial for someone just starting out. They might dive straight into complex explanations without realizing that their audience needs more context or a simpler breakdown to follow along. This is not to say that they’re trying to be confusing—quite the opposite, actually.
In the workplace, the curse of knowledge can lead to poor communication within teams. When leaders or managers assume that everyone shares their level of understanding, pertinent details can easily get lost in translation. This can result in errors, delays and a general sense of frustration among team members. It can also create a divide between those who “get it” and those who seemingly don’t—which too can lead to feelings of inadequacy or exclusion.
You might also benefit from simplifying your language. This doesn’t mean dumbing things down, but rather avoiding jargon and technical terms unless you’re sure the other person understands them. Even if it feels like you’re oversimplifying, it’s better to start with the basics and build up from there. The key is to break information into small, more manageable chunks to make them, as the authors say, “sticky.
Subject Matter Expert Manifest Contamination Of Ideas Cognitive Empathy Scale Paraphrasing How To Pass On Knowledge How To Be A Good Teacher Mark Travers Online Therapy
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