A museum is using AI to let visitors chat with World War II survivors

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A museum is using AI to let visitors chat with World War II survivors
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An exhibit at the National WWII Museum in New Orleans lets visitors converse with AI-driven video images of veterans and Holocaust survivors. Is this the future of history?

Devin Dumas speaks with a video image of the late World War II veteran Hershel “Woody” Williams as part of the new Voices From the Front exhibit at the National WWII Museum in New Orleans. Margaret Kerry-Boeke, 94, strode into a gallery at the National WWII Museum in New Orleans. Then she stopped short. Her jaw dropped.

“We’re racing against time,” said Peter Crean, a museum vice president and a retired U.S. Army colonel who spearheaded Voices from the Front, which opened this month. Thanks to a $1.5 million donation from a supporter, the museum arranged to make volumetric videos of the exhibit’s subjects using 13 cameras, filming from every angle.

The exhibit uses voice recognition to process visitors’ questions and AI to search for relevant answers from the subjects’ interviews. The video responses aren’t themselves generated by AI; instead, the AI finds the best clip from the interviews.Currently, the AI can sometimes take up to 20 seconds to find an appropriate answer and play the corresponding clip.

“They’re talking to a prerecorded interview, listening to answers that were recorded two years ago. But the way the video presents itself allows it to feel real and amazing without feeling phony,” Crean said. Even if some visitors toss out silly inquiries, Kerry-Boeke sees a serious purpose for Voices from the Front. “It can help clear up questions about family members,” she said. “People can ask questions of someone and say, ‘That’s what my grandfather or grandmother did in the war.’”

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