Baldor is struggling to fix a weeklong system outage.
. “An email went out on Saturday afternoon, and if you listened closely you could hear the collective groan of chefs around New York City getting screwed.”
Seo says he didn’t hear anything from his own sales rep until he called, after an order he put in on Monday never arrived. On Tuesday, Baldor began asking chefs to put in orders through, a manual process that Seo says is how clients would normally register complaints. The distributor is also asking operators to place their orders by 7 p.m. each night, which is right in the middle of the dinner rush and three hours earlier than the normal 10 p.m. cutoff time.
Naturally, the rumor mill has started to churn, with other operators telling us they’ve heard stories of “a virus” or possible hack affecting Baldor. When asked about that hacking rumor, a Baldor sales rep replies, “I have no comment on that, sorry.” Instead, he describes the problems as an update gone awry: “We’re doing some kind of upgrade and we’re just experiencing an average system outage,” he says. “That’s all there is.
But chefs say that any information has come in piecemeal, and there’s no timeline to resolve the issues that are apparently plaguing the system. “It’s just been a scramble to figure out what we can get from other vendors,” Ross-Leutwyler reports. Now, the city’s chefs are going into the weekend still unsure of when Baldor will be fully operational again. At JeJu, they’re just dealing with it as it comes. “If I do run out of something — I’m just ready to roll with what happens,” Seo says.
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