Telstra is sending letters to its deceased customers despite their family members pleading for the telco to stop the mail.
Executive for contact centres Claire Johnston said it is "deeply sorry" for the pain and anguish it has caused customers."In their time of need we absolutely let them down," Ms Johnston said.
"We are also setting up a special 1800 number now to help remove any extra stress that customers have to endure to try and get to our compassionate care team." It says it will consider Telstra's response and take all necessary steps to ensure the telco meets its regulatory obligations.
United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
‘Lest we forget’: PM gives condolences to friends and families of those lost in helicopter crashPrime Minister Anthony Albanese gives his condolences to the friends and families of the Australian Defence Force personnel who are presumed dead after a helicopter crash. The Prime Minister said a formal condolence motion will be passed at an appropriate time. “All Australians owe a debt to the brave men and women who wear our uniform,” Mr Albanese said during Question Time in Parliament. “On behalf of our nation, we offer our sympathies and condolences to the families, friends and colleagues of those with who Australia has lost. “Lest we forget.”
Read more »
'Our thoughts and prayers' with families of those missing in crash: PMAn Australian military aircraft crashing into the ocean off Northern Queensland is a “stark reminder that there are no safe or easy days for those who serve in our country’s name,” Prime Minister Anthony Albanese said on Sunday.
Read more »
PM offers condolences to chopper crash victims' families as search intensifiesUPDATE: Specialist divers have joined the search to locate four missing aircrew, who are feared dead, after an Australian Army helicopter crashed in Queensland. 9News
Read more »
Asia’s richest families fuel race for lucrative finance jobsTrillions of investment dollars and top jobs in family offices that sometimes pay $1.5 million or more are up for grabs.
Read more »
It's been 70 years since Australia's forgotten war, but one small town has never forgottenOn the anniversary of the signing of the armistice that brought fighting in the Korean War to an end, veterans, families and Korean Australians gathered in a NSW country town to commemorate.
Read more »