Effective response and providing a person to talk to through 988 is the first step, followed by providing in-person response and proving a place that callers can go.
Dialing 988 will patch callers through to the National Suicide Prevention Lifeline, where they will be connected with counselors who can listen to problems, offer solutions and connect the callers with local resources.
With the upcoming national launch, Lifeline services will be accessible using any cell phone, landline or VOIP device. University of Arizona police officer Alvaro Rene Hernandez told KGUN 9 that the types of calls intended for the 988 crisis line aren't necessarily situations where police involvement will be warranted."Normally when you call 911, police are going to respond," said Hernandez."And statistics have shown that when police show up to these kind of calls, it can be traumatic to the caller, the person in crisis. And it can lead towards unwanted violence and or death to the subject.
A FY2019 analysis provided by Arizona Complete Health revealed that 80 percent of crisis line calls were resolved without dispatching mobile crisis teams, law enforcement, or emergency medical services.
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